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Dominik Kwolczak

1st Line IT Support Intern at the University of Gloucestershire

About me

A passionate, motivated and friendly individual with many years of experience building and repairing computers as well as creating personal projects such as websites.

I'm currentely in a work placement at The University of Gloucestershire as a First Line IT Support Technician.

Work Experience
  • now

  • 08/2018

University of Gloucestershire

IT Support

IT Support Intern

    In my current role, I am a Student Placement IT Technician. My main responsibility is to support Staff and Sttudents with their I needs. My other responsibilities include...

  • Attending IT Emergency Call outs
  • Maintaining the IT infrastrucure in lecture rooms, labs and offices
  • Working on a busy IT Ticket desk
  • Providing IT support to Saff and Students in the Library Help Zone
  • Repairing computers and keeping them upto date with the laest software.
  • 09/2018

  • 09/2016

Currys/PC World

Retail

Sales Associate

    As a Sales Associate at Currys/PC World, My main responsibility included providing exscellant customer service while selling and advertising our services. These responsibilities included...

  • Having a good knowledge of the products I sell on my department
  • Demonstrating various products to customers so that they have a better understanding of how the products function
  • Saving customers money by offering to compare Broadband, TV and energy packages.
  • Advertising services such as Cooker and washing machine installations and Cloud Storage
  • Working on the busy check-outs
  • 06/2016

  • 05/2016

Commercial IT Services

IT Support

Junior IT Technician (Temp)

    During my temporary position with Commercial IT Services, I was based at a School. My main reponsiblilty included but not limited to providing IT support to Staff and Students. Some of my other responsibilities included...

  • Working on a busy IT Ticket desk
  • Making sure that there is enougth I Supplies in the storage cupbord
  • Making sure that the IT infrasructure is kept in good working order
  • Fixing any broken Workstations
  • Imaging laptops using PXE boot
education
  • Now

  • 09/2016

University of Gloucestershire

Bachelor of Science (BSc), Degree in Computing

  • 06/2015

  • 09/2013

Gloucestershire College

Level 3 Diploma in IT (Distinction, Distinction, Merit)

Skills
training courses & CERTIFICATES
Computer Maintenance and Repair 96%
Customer Service 85%
HTML5 & CSS3 69%
WordPress 90%
Microsoft Office & Office 365 99%

IT Service Desk: Customer Service Fundamentals:
Issued Oct 2018, By LinkedIn.

Creating your Sales Process:
Issued Jan 2017, By LinkedIn.

Languages

Polish: Fluent

English: Fluent

Interests

Technology Aviation Web development Cycling Building Computers Blogging Hiking Travelling Computer Gaming Learning Mobile App Development Programming Projects Volunteering

Awards and Achievments
  • Nominated for a WOW Award 4x Feb 2019
  • Top Energy Switcher 2018
  • Top Support Plan Seller In Small Electrical Items 2018